Innovation – the Path to Your

Customer

Hidden Edge Club – London Networking Session 

WHERE: The Grange St. Paul’s Hotel

WHEN: March 14th, 6:30pm

Eventbrite - Hidden Edge Club Innovation Event

The Hidden Edge Club

The Hidden Edge Club brings together the city’s most innovative and forward thinking leaders from some of the worlds largest and most important companies. We meet quarterly in some of London’s most exclusive venues to discuss timely market challenges faced by our members.

 

Why attend?

 

  • Learn why more than 50% of your peer organizations will redirect their investments to customer experience innovations by 2018 (Gartner).
  • Network with your peers and benchmark your thinking.
  • Hear from incredible thought leaders in innovation and customer engagement. Our panel line up includes: Jeremy White, Editor of WIRED, Alan Bateup, Senior Director of Digital Experience at McDonald’s and Sarah Weller Managing Director at Mubaloo.

Topic

In a digitally disruptive age there remains one consistent, revenue ensuring answer. It has to be all about the customer. But what your customer expects is changing as fast as the technology that enables it. We will come together to ask the following questions:

 

  • Why are some companies storming ahead, while others struggle to define strategy?
  • What methods are leaders using to ensure the customer remains center stage?
  • How can you ensure that innovation is a path to long-term success, not a one hit wonder? 

The avenues for adaption and their success stories are all around us- so how can you pick the best route for your company?

 

 

 

Venue

 

This quarters industry leading discussion takes place at the 5-star Grange Hotel, just 5 minutes’ walk from the centrally located St Paul’s tube station.

 

Atop the royal suite’s balcony our guests will enjoy spectacular views of St Paul’s Cathedral, itself a landmark of innovation in its time. Friendly and lively networking discussion will be accompanied by canapes and drinks.

Agenda

6:30pm arrival and drinks
7:00pm keynote address
7:30pm networking drinks and canapes
8:00pm panelist Q&A session
8:40pm further drinks and canapes
9:30pm carriages

Current Guests Include:

 

Associate Director at Macquarie Group

Business Excellence Director at Jaguar Land Rover

CFO at OpenReach

Chief Economic Advisor at Office for National Statistics

Chief Operating Officer for Global Transaction Bank at Deutsche Bank

Chief Operating Officer for Technology at Department for Work and Pensions

Commercial Strategy and Pricing Director at Royal Mail

COO IT & Mobile at BT

Director – Fraud, Investigation & Dispute Services at EY

Director at Fraud Investigation and Dispute Services at EY

Director Customer Experience , Launch Management at EE

Director of Operations & Yield at AOL

Director, Aviation Finance at Standard Chartered Bank

Director, Head of Innovation, EMEA at Bank of New York Mellon

Director, Quality & Risk Management at Deloitte

Director, Regional Head of Core Operations at Citigroup

Director, Risk Data Aggregation at Santander

Finance Director at Mitie

Global Head of Anti-Fraud at Credit-Suisse

Global Head of Rates ED at Nomura

Group CFO – Transaction Advisory Services at EY

Head of Applications and Portfolio Management at Crossrail

Head of Audit – RBS Capital Resolution at RBS

Head of Operations at BBC WORLD LTD

Head of Strategy, Digital at Public Health England

Managing Director at Deutsche Bank

Managing Director at Rothschild Trust Corporation

Managing Director at UniCredit

Managing Director, Corporate Finance at BNP Paribas

Managing Directorat UniCredit

Managing Director, HR at Deutsche Bank

Marketing Director at Dunnhumby

Project Director and Transformation Architect at BT

Senior Marketing Director at Merlin Entertainments Group

And many more….

Register Now