Report | find the “creepy line” of AI and don’t cross it

The Hidden Edge  club met in London to explore the role of innovation in changing the customer experience and heard top tips for creating a culture that drives innovation.

“As long as your AI solves a problem, it’s not creepy.”

Inside, you’ll find:

  • Top tips for finding the “creepy line” and not crossing it
  • What’s our club members believe will be the Pokémon Go of 2017
  • Thoughts on prioritising services customers want over disruption

All quotes and ideas have been anonymised, as per club rules, so please feel free to share the report with colleagues or on LinkedIn if you’d like.

If you interested in discovering more about the future of AI, more specifically: Chatbots, check out this LinkedIn article by Eleanor Crowe. She was inspired by this discussion and researched further into “Chatbots: How to Survive The Landing Page Apocalypse”.