Report | AI: Be Careful what You Wish for…



“Your scientists were so preoccupied with whether or not they could, they didn’t stop to think if they should.”  –  Jurassic Park.

From factory assembly lines to long-distance trucking, our automated future is alive and kicking – and no workforce will be safe from the waves of automation as AI arrives faster and cheaper.

The backlash from society is likely to be deep and severe.  PwC predicts 30 percent of jobs in the UK will cease to exist; it will be transformational for society.

Yet very little is being done to re-skill the workforce.  While 82 percent of companies are planning to implement AI-related technologies by 2020, only 38 percent have any form of re-skilling programme.

Where will the moral obligations of the C-Suite fall as AI replaces people?  While AI may be attractive to your balance sheet, could it be disastrous to your reputation and employees?

In attempt to understand how this issue is being experienced on the ground, we asked our members: how fast will your industry be disrupted by AI?  How will AI affect your employees and how can you hire and train accordingly?  In what ways will AI change customer experience?

Inside you’ll find:

  • The need to reverse engineer AI strategies from a customer focus
  • A fear that, through increasing levels of automation, we are creating “brand terrorists”
  • A lively debate about the dangers of approaching the debate around AI through the prism of cost reduction